NEWS & OPINION

Interruption to your energy service

This guide will help you understand who is responsible for your energy service, and who to contact in the event of a service interruption.

OCTOBER 22, 2018
CARL PRINS

Understanding when your electricity service could be disrupted when switching.

There is nothing worse than when the power is out!

Suddenly you realise just how much we take this essential service for granted.

So, it is natural to worry about the lights going out if you change energy provider.

The good news is that there is nothing to worry about 😅

Who supplies my energy at home?

The short answer is that your Distributor supplies the actual energy to your home. They are the ones you call if there are outages at your home.

Here are some quick roles you should understand:

  • Your Distributor (i.e. Ausgrid) owns the poles and wires and physically supplies electricity to your home.
  • In the case of a Gas connection, it is the Gas Distributor (i.e. Jemena).
  • Your Meter Service Provider is responsible for reading your meter and providing the information on how much you have used to your Retailer so that they can bill you.
  • Your Retailer (i.e. AGL, EnergyAustralia or Origin) purchases energy on the wholesale market and bill you for what you use.

What does this mean?

It means that your electricity or gas supply won’t be interrupted when you change contracts or move to a different retailer.

All that happens is that your Meter Service Provider, stops sending information about your usage to your old Retailer and starts sending the information to your new Retailer so that they can accurately bill you.

This is all managed by the Australian Energy Market Operator (AEMO) 

So, you can have complete peace of mind that your service will not be interrupted by switching providers.

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